Last updated: 21 September 2026

Privacy Policy

Done Right Coaching ("Done Right Coaching", "we", "us" or "our") provides private and small-group tutoring services to students and families across Sydney, Australia. This policy explains what personal information we collect — particularly through our booking form and study planner — how we use, store and protect it, and how you can access, correct or ask us to delete it.

1. Our commitment to your privacy

As a small business, Done Right Coaching may fall within the "small business operator" exemption under the Privacy Act 1988 (Cth) and therefore not be strictly required to comply with the Australian Privacy Principles (APPs). Regardless, we have chosen to handle personal information in line with the APPs as a matter of good practice, because we believe families trusting us with information about their children deserve nothing less.

2. Personal information we collect

We currently collect personal information through this website in two ways: the booking form at /book and the study planner (primary school at /planner/ps and high school at /planner/hs). When you submit the booking form, we collect:

• Student Name (required)
• Parent Name (required)
• Phone Number (required)
• Student Grade Level (required)
• Areas of Improvement (optional — details you choose to share about the student's learning needs)
• Additional Comments (optional)

When you submit the study planner, we collect:

• Your name and email address (required), so we can send you the timetable
• Your child's name and year level (required), which may relate to a primary or high school student
• Availability, study preferences, subjects, days off and any notes you choose to add, plus optional exam dates on the high school planner

The planner emails the resulting timetable to you and sends a copy to our business inbox, so we can support your child's study routine and follow up if you get in touch.

We do not currently use cookies, analytics tools, or advertising trackers on this website, and we do not collect any information automatically beyond standard technical logs (such as IP address and browser type) that our hosting provider generates for security and performance purposes.

3. Information about students, including minors

The booking form and study planner are intended to be completed by a parent or guardian on behalf of a student. By submitting either form, you confirm that you are the student's parent or legal guardian (or otherwise authorised to provide their information), and that you consent to us collecting and using the student's information as described in this policy. We do not knowingly collect personal information directly from children through this website, and the form is not directed at or designed to be used by children without a parent or guardian's involvement.

4. Why we collect, use and disclose your information

We collect and use the information submitted through the booking form only to:

• respond to your booking enquiry and get in touch to arrange lessons;
• assess the student's grade level and areas of improvement so we can match them with the right tutor and tailor our individualised resources;
• communicate with you about scheduling, progress and the ongoing tutoring relationship (this is central to how we work — see "Communication With Parents" on our website); and
• maintain records reasonably necessary to deliver our tutoring services.

We collect and use the information submitted through the study planner only to:

• generate your child's personalised study timetable and email it to you as an Excel spreadsheet;
• send a copy of that plan and your answers to our business inbox, so we can support your child's study routine and respond if you contact us; and
• protect the planner from misuse (for example, by limiting how many plans can be requested from one address in an hour).

We do not use planner submissions for marketing, and creating a plan does not sign you up to any mailing list.

We will not use your information, or the student's information, for any unrelated purpose — and we will never sell it — without your consent.

5. How we store and secure your information

Booking form and study planner submissions are sent by email to our business inbox and are not stored in a separate marketing database. Timetables are generated on request and are not kept on our servers after the emails are sent; the only copies are in the emails themselves. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure — including restricting access to the email account that receives booking enquiries and study plans to authorised staff only.

No method of electronic transmission or storage is 100% secure, and while we take reasonable precautions, we cannot guarantee absolute security.

6. Overseas storage and disclosure

Booking form and study planner submissions, including the emails we send to you, are sent using Google's Gmail infrastructure. Google operates data centres in multiple countries, which means personal information you submit may be processed or stored on servers located outside Australia. Google's handling of this information is also governed by Google's own privacy policy. We only use Google's infrastructure as our email provider — we do not otherwise send your information overseas.

7. Marketing communications

We do not send marketing or promotional emails or SMS based on information collected through the booking form unless you have separately given us your consent. Any marketing communication we do send will comply with the Spam Act 2003 (Cth) and will include a clear way to unsubscribe or opt out.

8. Disclosure to third parties

We do not sell, rent or trade personal information. We only disclose personal information to third parties where necessary to operate our website and booking process (such as our email and hosting providers, who are bound by their own privacy and security obligations), or where required or authorised by Australian law.

9. Access, correction and deletion

You may ask us to access, correct or delete personal information we hold about you or your child at any time, free of charge, by emailing aryannaveenbusiness@gmail.com. We will respond to reasonable requests within a reasonable timeframe, and will only decline a request where permitted by law (in which case we will explain why).

10. How long we keep your information

We keep booking enquiry and study planner emails for as long as reasonably necessary to respond to your enquiry and, if you become a student of ours, for the duration of the tutoring relationship and a reasonable period afterwards for record-keeping purposes. You can ask us to delete your information sooner at any time using the contact details above.

11. Complaints

If you have a concern about how we've handled personal information, please contact us first at aryannaveenbusiness@gmail.com so we can try to resolve it directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The "Last updated" date at the top of this page shows when it was last revised. Continuing to use our website or services after an update means you accept the revised policy.

13. Contact us

For any privacy question, request or concern, contact Done Right Coaching at aryannaveenbusiness@gmail.com.