Last updated: 21 September 2026

Terms & Conditions

These terms and conditions ("Terms") govern your use of the Done Right Coaching website and your booking or use of our tutoring services. By submitting a booking request or engaging our services, you agree to these Terms. Please read them alongside our Privacy Policy, which explains how we handle personal information.

1. Who these Terms apply to

These Terms apply to anyone who uses this website, submits a booking request, or engages Done Right Coaching's tutoring services ("you"). Where services are provided to a student who is a minor, these Terms are entered into by, and are binding on, that student's parent or legal guardian, who is responsible for ensuring the student's compliance with them.

2. Our services

Done Right Coaching provides private and small-group academic tutoring and coaching services, including individualised resources built around each student's own syllabus and pace, regular communication with parents on progress, and a holistic approach to building resilience, confidence and understanding alongside academic results.

Our services are educational support only. We are not a registered training organisation, examining body, or school, and nothing we provide should be treated as a substitute for professional educational, psychological or medical advice.

3. No guarantee of results

Every student learns differently, and academic outcomes depend on many factors outside our control, including the student's own effort, attendance and circumstances. While we are committed to helping every student improve, we do not and cannot guarantee specific grades, marks, ATAR outcomes or other results.

4. Booking process

Submitting the booking form on our website is a request for tutoring, not a confirmed booking. A booking is only confirmed once we have contacted you and agreed on a tutor, schedule and (where applicable) fees. You are responsible for making sure the information you provide in the booking form — including the student's grade level and areas of improvement — is accurate and current, so we can arrange the right support.

5. Study Planner

The study planner on our website (available for primary school and high school students) is a free tool that generates a suggested weekly study timetable for a child or student, based on the information you enter. By using it, you agree that:

• you are the parent or legal guardian of the child, and the email address you provide is yours to use;
• the plan is a general suggestion to help build a study routine. It is not personalised educational, medical or psychological advice, and you remain responsible for deciding what suits your child, including their health, rest and other commitments;
• we do not guarantee that following a plan will produce any particular result;
• a copy of your answers and the generated plan is sent to Done Right Coaching, and we may contact you about it;
• you will not misuse the planner, for example by entering someone else's email address, submitting false or automated requests, or attempting to disrupt the service, and we may limit or block use that appears abusive; and
• the planner and the spreadsheets it produces are provided "as is". They are for your family's personal, non-commercial use and may be unavailable from time to time.

Using the planner does not create a tutoring booking. It is designed to be used alongside, not instead of, regular tutoring sessions. To arrange lessons, please use our booking form.

6. Fees and payment

Fees for our services will be advised to you directly before a booking is confirmed and may vary depending on the subject, year level, format (individual or small-group) and length of sessions. Payment terms will be agreed with you at the time of booking. We reserve the right to change our fees for future sessions with reasonable notice.

7. Cancellations and rescheduling

We understand that plans change. We ask that you give us as much notice as possible — at least 24 hours where practical — if you need to cancel or reschedule a session, so we can offer that time to another student. Late cancellations or missed sessions without reasonable notice may be charged at our discretion, as agreed with you at the time of booking.

8. Student conduct

We expect students to engage respectfully with their tutor and, where relevant, other students in a small-group session. We may, at our discretion, pause or end a tutoring arrangement where a student's behaviour is unsafe, abusive or seriously disruptive, after making reasonable efforts to address the issue with the parent or guardian first.

9. Parent and guardian responsibilities

As the parent or guardian booking on behalf of a student, you agree to:

• provide accurate and up-to-date information about the student;
• ensure the student attends scheduled sessions, or provide reasonable notice if they cannot; and
• let us know promptly of any circumstances (learning, behavioural, medical or otherwise) that may affect the student's tutoring.

10. Intellectual property

All resources, materials, worksheets and content we prepare or provide as part of our tutoring services, and the design and content of the website, remain the intellectual property of Done Right Coaching. They are provided for the personal educational use of the enrolled student only and must not be copied, redistributed, resold or shared outside your immediate family without our written permission.

11. Website use

The content on this website is provided for general informational purposes only and does not constitute professional, educational or legal advice. We take reasonable care to keep it accurate and up to date but do not guarantee it is complete, current or error-free at all times.

12. Limitation of liability

To the maximum extent permitted by law, Done Right Coaching's liability arising from or in connection with our services or this website is limited to, at our option, re-supplying the relevant service or refunding the fees paid for that service. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded.

13. Privacy

Our collection and handling of personal information, including information submitted through the booking form and study planner, is set out in our Privacy Policy, which forms part of these Terms.

14. Termination

Either you or we may end an ongoing tutoring arrangement at any time by giving reasonable notice. Fees already paid for sessions not yet delivered will be refunded or credited, except where a cancellation falls within the notice period described in section 7.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last revised. Continuing to use our website or services after an update means you accept the revised Terms.

16. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

17. Contact us

For any question about these Terms, contact Done Right Coaching at aryannaveenbusiness@gmail.com.